Dollabella values its customers and respects their right to privacy. Whether you are shopping with us online or in person we want to make every customer experience safe and secure. All personal information collected will not be sold, loaned or otherwise disclosed to any third party. When we receive any personal information from you by e-mail, we protect and secure this information against unauthorized access or release. We may use e-mail addresses provided by our customers to periodically send out newsletters and promotional information about special items, their prices and new services offered by Dollabella. Upon request our customers may choose not to receive our promotional materials. Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information via the net, alternatively we will be more than happy to process your order by phone at (416) 892-3828. We welcome your feedback concerning privacy matters. Please contact us at sales@dollabella.com.

Return/Exchange requests must be made within 7 days from the date you received your order. We must be notified by phone or email of any returns. All items must be in good, original, unused condition with all tags attached. Sorry, shipping charges cannot be refunded. All shipping costs are the responsibility of the recipient. Unauthorized returns will be subject to a 20% restocking fee. Returned sales items cannot be refunded; store credit or exchange only. Sorry ladies, no return or exchange or hair products or lingerie, or handbags.

Please ensure that we receive your return within 30 days from the date on your sales receipt. Items received after 30 days but before 60 days will be charged a 20% restocking fee, anything after 60 days will be shipped back to you and the credit card that we have on file will be charged for the return freight. You will be responsible for all shipping fees when returning an item. If you are doing an exchange, you are also responsible for the shipping of the new item back to you. We recommend a shipping method that you can track or insure when returning your item to us. All items shipped are individually inspected, if for any reason you have received an item that is flawed or incorrect, please call us immediately at (416)892-3828 or by e-mail at monica@dollabella.com